Returns + Exchanges

Last Updated: October 2026

At DUDE, we want you to be happy with your purchase. If you receive a product that doesn’t meet your expectations, you may request a return or exchange within 7 days of receiving your order, subject to the conditions below.

1. 7-Day Return & Exchange Period

You have 7 days from the date of delivery to request a return or exchange.

After 7 days, we may not be able to accept return or exchange requests.

2. Eligibility

To qualify for a return or exchange, the product must:

• Be unused and unworn
• Be unwashed and unaltered
• Be in its original condition
• Have all original tags attached
• Include the original packaging where applicable
• Not have any stains, odors, marks, or damage

We reserve the right to reject products that do not meet these conditions.

3. Size Exchange

If you ordered the wrong size, you may request an exchange within 7 days of delivery.

The replacement size is subject to availability.

If the requested size is unavailable, we may offer an alternative solution.

4. Damaged or Incorrect Products

If you receive:

• A damaged product
• A defective product
• The wrong product
• The wrong size or color due to our error

please contact us within 7 days of delivery.

We may request clear photos or videos of the product and packaging to verify the issue.

If the issue is confirmed as our error, we will arrange an appropriate replacement or solution.

5. Non-Returnable Items

Returns or exchanges may not be accepted for products that:

• Have been worn or washed
• Have been altered
• Are damaged due to customer use
• Have missing tags or packaging
• Show stains, odors, or signs of use
• Are returned after the 7-day period

6. Return Shipping

For returns or exchanges due to a customer preference, incorrect size, or change of mind, the applicable return/exchange shipping costs may be the customer’s responsibility.

If the product is defective, damaged, or incorrect due to our error, DUDE will cover the applicable return shipping costs.

7. Refunds

Once we receive and inspect the returned product, we will confirm whether it qualifies for a refund.

Approved refunds will be processed using the applicable refund method.

Refund processing times may vary depending on the payment method or financial institution.

8. Exchange Process

To request a return or exchange:

1. Contact our customer support team within 7 days of delivery.
2. Provide your order number and reason for the request.
3. Provide photos/videos if requested.
4. Follow the return instructions provided by our team.
5. Send the eligible product back in its original condition.
6. Once received and inspected, we will process the approved return or exchange.

9. Contact Us

For return or exchange requests, contact us:

DUDE

• Email: dudeaparel@gmail.com
• Phone: +92-3066455985

Please note: The 7-day period starts from the date your order is delivered.